Privacy Policy
Last Updated: February 14, 2025
We believe transparency builds trust. This policy explains how cryolenthos handles your personal information when you use our income budgeting services — what we collect, why we need it, and how we keep it secure under Australian privacy laws.
Information We Collect
Running a budgeting platform means we need certain information to provide you with accurate, personalized financial planning tools. Here's what we collect and why it matters for your experience with cryolenthos.
Account Information
When you create an account, we collect basic details that let us identify you and communicate effectively. This includes your full name, email address, phone number, and the password you choose. We also record your account creation date and any preferences you set for notifications or communication.
Financial Data You Share
To help you budget effectively, you'll share income details, expense categories, savings goals, and spending patterns. We don't access your bank accounts directly — you control what financial information you input into our tools. This data stays within your account and helps generate personalized budgeting recommendations.
| Data Category | Specific Information | Purpose |
|---|---|---|
| Contact Details | Name, email, phone number, postal address | Account management, service updates, support communication |
| Usage Data | Login times, features used, pages visited, session duration | Service improvement, feature development, technical optimization |
| Device Information | IP address, browser type, operating system, device identifiers | Security monitoring, fraud prevention, technical compatibility |
| Budget Information | Income sources, expense categories, financial goals, spending habits | Personalized budgeting tools, financial planning recommendations |
Compliance with Australian Privacy Principles
cryolenthos operates under the Privacy Act 1988 (Cth) and follows all thirteen Australian Privacy Principles. We only collect information that's reasonably necessary for our budgeting services, and we're transparent about how we handle your data throughout your relationship with us.
How We Use Your Data
Your information serves specific purposes that directly benefit your experience with our platform. We don't use your data for purposes unrelated to providing and improving our budgeting services.
- Service Delivery: We use your account and financial data to provide budgeting tools, generate spending insights, and help you track progress toward your financial goals.
- Communication: Your contact information lets us send important account updates, respond to your questions, and share educational content about budgeting strategies when you've opted in.
- Platform Improvement: Usage data helps us understand which features are most valuable, where users encounter difficulties, and what new tools might benefit our community.
- Security Monitoring: We analyze login patterns and device information to detect unusual activity that might indicate unauthorized access to your account.
- Legal Compliance: In some cases, we process data to meet Australian financial reporting requirements or respond to valid legal requests from authorities.
Marketing Communications
We occasionally send emails about new features, budgeting tips, or upcoming educational programs. These are always optional — you control your communication preferences in your account settings. If you're receiving our emails, it's because you explicitly opted in during registration or through a subsequent preference update.
Data Storage & Security
Your financial information deserves strong protection. We've built our infrastructure with multiple security layers and regularly review our practices to stay ahead of evolving threats.
Encryption Standards
All data transfers use TLS 1.3 encryption. Sensitive information stored in our databases is encrypted at rest using AES-256 encryption standards.
Access Controls
Only authorized team members can access user data, and only when necessary for support or technical maintenance. All access is logged and reviewed.
Regular Audits
We conduct quarterly security audits and vulnerability assessments. Third-party security firms review our systems annually.
Backup Systems
Automated daily backups protect your data against loss. Backup data receives the same encryption and security measures as primary systems.
Australian Data Hosting
Your data is stored on servers located in Sydney, Australia, operated by certified data center providers. We don't transfer Australian user data offshore except in specific circumstances outlined in the "International Transfers" section below. This keeps your information subject to Australian privacy laws and within local legal jurisdiction.
Your Privacy Rights
Australian privacy law gives you significant control over your personal information. Here's what you can do and how to exercise these rights with cryolenthos.
Access Your Data
Request a complete copy of the personal information we hold about you. We'll provide this in a readable format within 30 days.
Correction Rights
If information we hold is inaccurate or outdated, you can request corrections. Most account details can be updated directly through your settings.
Data Portability
Export your budgeting data in CSV or JSON format to use with other financial tools. Available anytime through your account dashboard.
Deletion Requests
Ask us to delete your account and associated data. We'll remove your information within 60 days, except where legal obligations require retention.
Processing Restrictions
Request that we limit how we use your data while disputes about accuracy or processing purposes are resolved.
Complaint Rights
Lodge a complaint with our privacy officer or directly with the Office of the Australian Information Commissioner if you believe we've mishandled your data.
How to Exercise Your Rights
Contact our privacy team at contact@cryolenthos.com with your request. Include your account email and specify which right you're exercising. We'll verify your identity and respond within 30 days. For urgent matters, call +61263344485 during business hours.
- Submit your request via email to contact@cryolenthos.com or through the privacy request form in your account settings.
- We'll verify your identity using the email address and security questions associated with your account.
- Our privacy team reviews your request and determines the appropriate action within 5 business days.
- You'll receive confirmation of the action taken or, if more time is needed, an explanation of the delay and expected timeline.
- Complex requests may take up to 30 days. We'll keep you updated throughout the process.
Data Retention & Deletion
We keep your information only as long as necessary to provide services or meet legal requirements. Different types of data have different retention periods based on their purpose and regulatory requirements.
- Active Account Data: Retained while your account remains active and for 90 days after account closure to allow reactivation if you change your mind.
- Financial Records: Transaction history and billing information retained for 7 years to comply with Australian tax and financial reporting laws.
- Support Communications: Customer service emails and chat logs kept for 3 years to maintain service quality and resolve disputes.
- Usage Analytics: Anonymized usage patterns retained indefinitely for platform improvement, as they can't be linked back to individual users.
- Marketing Data: Communication preferences and opt-out requests retained permanently to honor your choices.
Account Deletion Process
When you request account deletion, we begin a 30-day grace period during which you can reverse the decision. After this period, we permanently delete your account data, budgeting information, and personal details. Some information may remain in backup systems for up to 90 days before those backups cycle out, but this data is inaccessible for operational purposes.
Legal requirements may prevent complete deletion in some cases. For example, if your account is involved in an active dispute or investigation, we may need to retain relevant information until the matter is resolved.
International Data Transfers
While we primarily store Australian user data in Australia, some service providers operate internationally. This means your data may be transferred to and processed in countries with different privacy laws.
Cross-Border Safeguards
When we transfer data internationally, we ensure recipients provide adequate protection through Standard Contractual Clauses approved by Australian privacy authorities. These legal agreements require overseas processors to maintain security standards comparable to Australian requirements.
Specifically, some data may be processed in the United States and European Union by our cloud infrastructure and analytics providers. These providers are certified under recognized privacy frameworks and contractually obligated to protect your information according to Australian privacy standards.
Cookies & Tracking Technologies
Like most online services, we use cookies and similar technologies to make the platform work properly and understand how people use it. You have control over many of these technologies through your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core functionality like login sessions and account access | Session or up to 30 days |
| Preference Cookies | Remember your settings and customization choices | Up to 1 year |
| Analytics Cookies | Track how features are used to improve the platform | Up to 2 years |
| Performance Cookies | Monitor site speed and technical performance | Up to 1 year |
You can disable non-essential cookies through your browser settings or our cookie preference center. Keep in mind that blocking certain cookies may affect platform functionality. Essential cookies required for basic operation can't be disabled while you're logged into your account.
Changes to This Policy
Privacy practices evolve as technology and regulations change. We update this policy periodically to reflect new practices, legal requirements, or platform features. The "Last Updated" date at the top shows when the most recent changes took effect.
For significant changes that affect how we handle your data, we'll notify you via email and through a notice when you log in. You'll have the opportunity to review the changes before they take effect. Continuing to use cryolenthos after the effective date means you accept the updated policy.
Minor changes like clarifications or formatting updates may not trigger individual notifications, but we'll always maintain a change log showing what was modified and when.
Privacy Questions & Concerns
If something in this policy isn't clear, or if you have concerns about how we handle your information, our privacy team is here to help. We take these matters seriously and respond to inquiries promptly.
Blacktown NSW 2148
Australia
For formal complaints or disputes, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au or by calling 1300 363 992.